Terms & Conditions
Last updated: June 2026
Welcome to Heirloom Holiday Co. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Heirloom Holiday Co. is a UK-based business creating seasonal stationery, keepsakes and gifts.
Website: www.heirloomholidayco.com
Email: sales@sochandco.com
2. Placing an Order
When you place an order, you agree that:
All information provided is accurate.
You are authorised to use the payment method supplied.
Orders are subject to availability and acceptance.
We reserve the right to refuse or cancel orders where necessary.
3. Product Descriptions
We make every effort to display products accurately. However:
Colours may vary depending on your screen settings.
Handmade and letterpress printed products naturally contain slight variations.
Minor variations are considered part of the charm and character of our products and are not faults.
4. Personalised Products
Please carefully check all names, dates and spelling before placing your order.
As personalised items are created specifically for you, they cannot be cancelled, exchanged or returned unless:
The item arrives damaged.
The item is faulty.
An error has been made by Heirloom Holiday Co.
5. Pricing
All prices are shown in Pounds Sterling (£).
We reserve the right to change prices without notice.
In the unlikely event that a pricing error occurs, we reserve the right to cancel an order and issue a full refund.
6. Payment
Payment must be received in full before an order is dispatched.
Payments are processed securely through trusted third-party providers.
We do not store payment card details.
7. Dispatch & Delivery
Estimated dispatch and delivery times are provided in good faith but are not guaranteed.
Heirloom Holiday Co. cannot be held responsible for delays caused by:
Royal Mail or courier services.
Customs procedures.
Adverse weather conditions.
Industrial action or events beyond our reasonable control.
8. Christmas Orders
Christmas is our busiest season and postal services may experience delays.
Customers are encouraged to place orders early.
While we will always dispatch orders within the timeframe stated, we cannot guarantee delivery dates once parcels are with the carrier.
9. Lost Parcels
A parcel will not be considered lost until the relevant postal service’s investigation period has elapsed.
We will always work with customers to resolve any issues fairly.
10. Returns & Refunds
Please refer to our separate Returns Policy for full details.
Nothing in these Terms affects your statutory rights under UK consumer law.
11. Intellectual Property
All designs, artwork, illustrations, photographs, logos, text and products created by Heirloom Holiday Co. remain the intellectual property of Heirloom Holiday Co.
These may not be copied, reproduced, resold, distributed or used commercially without written permission.
12. Wholesale Orders
Wholesale orders are supplied under separate wholesale terms.
Products purchased for resale may not be reproduced, copied, or altered in a way that infringes upon the intellectual property of Heirloom Holiday Co.
13. Cancellations
Orders for non-personalised items may be cancelled before dispatch.
Once an order has been dispatched, it falls under our Returns Policy.
Personalised orders cannot be cancelled once production has begun.
14. Limitation of Liability
Our liability is limited to the purchase price of the goods supplied.
We shall not be liable for any indirect or consequential loss arising from the use of our products or website.
15. Force Majeure
We shall not be responsible for delays or failure to fulfil obligations caused by events beyond our reasonable control, including but not limited to:
Natural disasters.
Severe weather.
Postal disruptions.
Strikes.
Supply shortages.
Power failures.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Heirloom Holiday Co.
Sheffield, England
sales@sochandco.com
A Note From Us
Our products are created slowly and thoughtfully using traditional methods and carefully chosen materials. Small imperfections and variations are part of what make handmade things special, and we hope they become treasured parts of your family’s celebrations for years to come.
Shipping Policy
Last updated: June 2026
Thank you for visiting Heirloom Holiday Co. Each order is carefully prepared and packed from our studio in Sheffield, England.
Processing Times
Many of our products are made, printed or assembled by hand. Please allow:
Ready-to-ship items: 1-3 weeks
Personalised items: please refer to the estimated dispatch time shown on the individual product listing or sales confirmation
During busy seasonal periods, dispatch times may be longer. We will always do our best to keep customers informed. Christmas pre-orders & launch orders carry a 3-6 week dispatch / In time for Christmas.
UK Shipping
Orders are sent via Royal Mail or another trusted courier service.
Estimated delivery times after dispatch:
Standard Delivery: 2–5 working days
Tracked Services: 1–3 working days
Delivery times are estimates and cannot be guaranteed.
International Shipping
We happily ship worldwide.
International delivery times vary by destination and customs processing. Customers are responsible for any import duties, taxes, or customs charges that may apply.
Unfortunately, we cannot accept responsibility for delays caused by customs.
Christmas & Seasonal Orders
Christmas is our busiest time of year. While we work closely with Royal Mail and courier partners, delivery delays can occasionally occur during peak periods.
We recommend placing orders early whenever possible.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order.
We cannot be responsible for parcels sent to incorrectly supplied addresses. Additional postage costs may apply if an order needs to be resent.
Lost or Delayed Parcels
If your parcel has not arrived within a reasonable time, please contact us at:
Sales@sochandco.com
We will always do our best to help resolve the issue.
Returns Policy
Last updated: June 2026
We hope you love your order. However, if something isn’t quite right, we’re here to help.
Returns
You have the right to return non-personalised items within 14 days of receiving your order.
Returned items must:
Be unused and in their original condition.
Be returned in their original packaging where possible.
Be sent back within 14 days of notifying us.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Personalised Items
Due to the bespoke nature of personalised products, we are unable to accept returns or exchanges unless the item arrives damaged, faulty, or there has been an error on our part.
Please double-check spelling and personalisation details before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographs of the issue.
We will happily arrange a replacement, repair, or refund where appropriate.
Refunds
Once your return has been received and inspected, refunds will be issued to the original payment method.
Please allow up to 10 working days for funds to appear in your account.
Sale Items
Sale and clearance items are non-refundable unless faulty.
Contact Us
For any questions regarding your order, please contact:
Sales@sochandco.com
Heirloom Holiday Co.
Privacy Policy
Last updated: June 2026
Welcome to Heirloom Holiday Co. (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, subscribe to our emails, or contact us.
Who We Are
Heirloom Holiday Co.
Website: www.heirloomholidayco.com
Email: sales@sochandco.com
We are the data controller responsible for your personal information.
Information We Collect
We may collect:
Information you provide to us
Name
Billing and delivery addresses
Email address
Telephone number
Personalisation details for products
Messages sent via email or contact forms
Information collected automatically
IP address
Browser type and device information
Website usage data
Cookies and analytics information
Payment Information
Payments are processed securely through third-party payment providers. We do not store your full payment card details.
How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver personalised products
Communicate about your order
Respond to enquiries
Improve our website and customer experience
Send marketing emails (only with your consent)
Prevent fraud and comply with legal obligations
Lawful Basis for Processing
Under UK GDPR, we process your information because:
It is necessary to fulfil a contract with you.
We have a legal obligation to retain certain records.
We have a legitimate interest in improving our services.
You have given consent to receive marketing communications.
Marketing Emails
If you subscribe to our mailing list, we may send updates, product launches, and seasonal news.
You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sharing Your Information
We only share information when necessary with trusted third parties, including:
Payment providers
Delivery and postal services
Website hosting providers
Email marketing providers
Analytics providers
Professional advisers and accountants where required by law
We do not sell your personal information.
Cookies
Our website uses cookies to:
Ensure the website functions correctly.
Understand how visitors use our site.
Improve website performance.
Provide relevant advertising and marketing.
You can manage cookies through your browser settings.
How Long We Keep Your Information
We keep personal information only for as long as necessary.
Order records may be retained for up to seven years to comply with tax and accounting requirements.
Marketing information is kept until you unsubscribe.
Your Rights
Under UK GDPR, you have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to processing.
Withdraw consent at any time.
Request a copy of your data.
To exercise any of these rights, please contact us using the details below.
Data Security
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission is completely secure.
Children’s Privacy
Our products are intended for families and gift purchasers. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Heirloom Holiday Co.
Website: www.heirloomholidayco.com
Email: sales@sochandco.com
Personalised Products
Some products require you to provide names, dates, or other custom information. We use this information solely for the purpose of creating and fulfilling your order and do not use it for any other purpose unless required by law.